Building conversational websites: A product review of chatbot tool landbot.io

A screenshot of the builder window on landbot.io

I’ve just used landbot.io to build the miggle website. I talk about why here and about why, if I’ve not struck gold with my first foray into developing a chatbot style service, that I’m not too bothered.

The headline is that landbot.io has allowed me to replaced my website for 19 hours work and €50 a month! That’s its biggest positive.

If they disappear tomorrow, or I find something better, my investment thus far as been minimal — and it’s also been a good learning experience.

I also like that it’s a product built in Europe, as it feels kind of home grown. I’ve got a little tired of using tools of US origin which think that having a site in English (US) nails effective internationalisation for the UK market, because it doesn’t.

But, these positives aside, I think there are a number of things which could be better:-

  1. From a GDPR compliance perspective it’s a total nightmare. I think I might have found a workaround that will enable me to allow my customers to enact their right to be forgotten — but landbot.io seem to have forgotten to add it as a feature! There are a number of other GDPR holes as well. I raised these with support but…

I realise some people may have the answers or workarounds to these — or that landbot.io have already included these features and I’ve just missed them. I’d be interested to find out.

I’m yet to try the Facebook Messenger bot part of landbot.io. Facebook is really of very little interest to my customers. Integration with things like Whatsapp, Telegram, Slack etc. would be really cool. I believe there are tools that do this — but I’m not so sure what they are like in the browser.

Dad and Husband who loves the great outdoors. Own @miggle, digital product management consultancy.

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