This is it’s key usefulness as far as I see it. It’s just like a phone IVR but for text. A decision tree to triage incoming and save everyone time, by routing enquiries effectively, to a medium that allows for concurrent conversations to be held.

Dad and Husband who loves the great outdoors. Own @miggle, digital product management consultancy.

Dad and Husband who loves the great outdoors. Own @miggle, digital product management consultancy.